Personal Data Protection Act (PDPA) Policy

1. Introduction

Hoe Leong Corporation Ltd. (“Hoe Leong”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal data entrusted to us.

This Personal Data Protection Policy explains how we collect, use, disclose, store, and protect personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).

By interacting with us, accessing our website, submitting information to us, purchasing our products or services, or otherwise providing your personal data, you acknowledge and agree to the practices described in this Policy.

2. What Personal Data We Collect

“Personal Data” refers to data that can identify an individual directly or indirectly.

Depending on the nature of your interaction with us, we may collect:

  • Full name
  • Company name and designation
  • NRIC, passport, or identification information (where required by law)
  • Contact numbers
  • Email address
  • Mailing or business address
  • Employment-related information
  • Payment and billing information
  • Purchase history and transaction records
  • Website usage information, IP address, and device information

Any other information voluntarily provided to us

3. Purposes for Collection, Use and Disclosure

We may collect, use, disclose, and process your Personal Data for purposes including but not limited to:

Business Operations

  • Providing products and services
  • Processing orders, quotations, and transactions
  • Managing customer and supplier relationships
  • Delivering customer support and after-sales services

Administrative and Legal Purposes

  • Identity verification
  • Compliance with legal and regulatory requirements
  • Managing contractual obligations
  • Responding to legal requests and investigations

Marketing and Communications

  • Providing information about our products and services
  • Sending newsletters, updates, and promotional materials
  • Conducting customer surveys and feedback activities

Website and Technology Management

  • Operating and improving our website
  • Monitoring website usage and performance
  • Enhancing cybersecurity and fraud prevention measures

We will only use Personal Data for purposes that are reasonable and appropriate in the circumstances.

4. Consent

Where required under applicable laws, we will obtain your consent before collecting, using, or disclosing your Personal Data.

You may withdraw your consent at any time by contacting us using the details provided below. Withdrawal of consent may affect our ability to provide certain products, services, or support.

5. Disclosure of Personal Data

We may disclose your Personal Data to:

  • Our subsidiaries, affiliates, and related corporations
  • Professional advisers, auditors, consultants, and legal representatives
  • Service providers and business partners performing services on our behalf
  • Financial institutions and payment processors
  • Government authorities, regulators, or law enforcement agencies where required by law
  • Other parties where disclosure is necessary for legitimate business purposes

We require third parties handling Personal Data on our behalf to maintain appropriate security and confidentiality measures.

6. Protection of Personal Data

Hoe Leong implements reasonable administrative, physical, and technical safeguards to protect Personal Data from unauthorized access, collection, use, disclosure, modification, loss, or destruction.

These measures may include:

  • Access controls and user authentication
  • Data encryption where appropriate
  • Network and system security controls
  • Secure storage and disposal procedures
  • Employee training and confidentiality obligations

Regular security reviews and monitoring.

7. Retention of Personal Data

We retain Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws, regulations, or business requirements.

When Personal Data is no longer required, we will securely delete, anonymize, or dispose of it in accordance with our retention policies.

8. Transfer of Personal Data

Where Personal Data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under the PDPA.

9. Access and Correction Requests

You may request:

  • Access to the Personal Data we hold about you;
  • Information on how your Personal Data has been used or disclosed; or
  • Correction of inaccurate or incomplete Personal Data.

Requests may be submitted to our Data Protection Officer using the contact information below.

We may require reasonable verification of identity before processing such requests.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Ensure the proper functioning of our website and online services;
  • Remembering your preferences and settings;
  • Improving website performance and user experience;
  • Understanding how visitors use our website;
  • Monitoring website traffic and usage patterns;
  • Enhancing website security and preventing fraudulent activities;
  • Supporting analytics and performance measurement;

You may manage or disable cookies through your browser settings. However, certain website functions may not operate properly if cookies are disabled.

By continuing to use our website, you acknowledge and agree to our use of cookies and similar technologies as described in this Policy, subject to your browser settings and applicable legal requirements.

11. Data Breach Management

In the event of a data breach involving Personal Data, Hoe Leong will assess the incident promptly and take appropriate remedial actions.

Where required under applicable laws, we will notify the relevant authorities and affected individuals in accordance with statutory requirements.

12. Updates to this Policy

We may update this Policy from time to time to reflect changes in legal, regulatory, operational, or business requirements.

The latest version will be published on our website and will take effect upon posting.

13. Contact Us

If you have any questions regarding this Policy or wish to exercise your data protection rights, please contact:

Data Protection Officer (DPO)
Hoe Leong Corporation Ltd.

Email: dpo@hoeleong.com

Telephone: +65 6561 6353

Address: 100G Pasir Panjang Road, #08-16, Interlocal Centre, Singapore 118523

Business Hours: Monday-Friday from 8.30 am-5.30 pm. Closed on Saturdays, Sundays, and public holidays.

Downloadable Forms: